I requested an ISA switch however a month later and it is nonetheless lacking, are you able to assist?

I requested an ISA switch from Metro Financial institution to Coventry BS however after a month it’s nonetheless lacking, the place has it gone?

I went to the Coventry Constructing Society to rearrange the switch of my ISA from Metro Financial institution.

A couple of days after the ISA had matured, the society informed me that it was awaiting switch. A month later, she stated she nonetheless hadn’t heard something, and that workers had written to Metro by report supply.

I went to the metro and located somebody there to name the society, however nonetheless nothing occurred. I assumed it took 15 days to switch an ISA.

Mrs. AG

Mysterious: Metro Financial institution stated it had no report of being contacted by the constructing society till it acquired the signed letter

Tony Hetherington replies: Metro Financial institution informed me that it had no report of being approached by the constructing society till it acquired the signed letter.

In line with the financial institution, it despatched a examine to the society inside 15 working days, and the examine goes to your new ISA.

The Coventry Constructing Society paints a special image. The workers there defined that Metro Financial institution doesn’t use the same old digital switch system, and all the pieces needs to be finished by submit.

The society began the method the day you went to your department, after which adopted it up till finally they needed to e mail the financial institution a replica of your switch software.

In line with the society, it had acquired a examine dated a fortnight again from Metro, though you didn’t have your cash for that interval, however the society has backdated your account in order that you don’t lose.

Coventry workers say their unique switch request was additionally signed by Metro. However Metro informed me that it has no report of receiving it.

The Society then gave me a photograph of proof of supply signed and dated by Metro. The financial institution now says that it has acquired different switch requests from the society, however not yours.

A Metro spokesperson informed me: ‘Clearly one thing is damaged someplace.’

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