Fears for Previous Clients After Nationwide Cuts at Sawbridgeworth Department

The shortened opening hours at Sawbridgeworth’s final remaining banking department have raised fears that older prospects might be left on a limb.

Nationwide Constructing Society has introduced that it’s closing its Knight Avenue department on Mondays, Tuesdays and Wednesdays, giving prospects solely two days for face-to-face service. From Monday 29 November, it will likely be open solely on Thursdays and Fridays from 9 am to 4.30 pm.

In a press release on-line, Nationwide mentioned that the lower was pushed by a 75% drop in guests to the department between 2015 and 2020 and claimed that “81% of Seabridgeworth department members are already registered for on-line banking”.

Nationwide Building Society, Knight Street, Sawbridgeworth.  Pictured: Vicky Lins
Nationwide Constructing Society, Knight Avenue, Sawbridgeworth. Pictured: Vicky Lins

It continued: “The pandemic, and the adjustments it imposed on us, then opened our eyes to all of the other ways we might meet the wants of our members with our branches.”

It directed prospects to branches in Bishop’s Stortford and Harlow, and added the adjustments, that means “our companions will be capable to help the wants of much more members, whether or not it is answering their on-line messages, calls, and many others.” or providing video hyperlink appointments to those that need assistance with extra advanced monetary merchandise, corresponding to mortgages”.

However Kerry Reynolds, supervisor of The Haley Middle in Saisbury Manor, Bell Avenue, which presents actions for over 50s, says a few of her common friends are “utterly disenchanted” by the shortage of face-to-face banking within the metropolis. Huh.

She revealed that some folks had transferred banks after TSB closed its department in Bell Avenue and Barclays in Knight Avenue.

“Every thing is on-line now, however the majority [of older people] The net ones aren’t educated — they only do not belief it,” Kerry mentioned.

“An previous man, who’s 93 years previous, wants assist when he goes to the financial institution. What’s he going to do? He cannot queue when it is open for 2 days.”

Commenting on the town’s Fb group, Elizabeth Day mentioned that on the age of 80 she “would not wish to go to Bishop’s Stortford each time I wish to go to the financial institution”.

Different residents have criticized the city’s lack of banking amenities, with some claiming that even the money machines are sometimes empty or not working.

Nationwide careworn that it’s “dedicated to our branches” and that it’s fulfilling its promise to “keep a minimum of one department in each city and metropolis we at the moment personal by 2023”.

Sarcastically, the Sawbridgeworth department’s web site bears the slogan “Right here at the moment, right here tomorrow” – residents worry it will likely be a case of “Gone Tomorrow”.

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